Pack all the package contents safely into the original packaging (if not available, use a safe alternative packaging).
We will prepare the shipment to the manufacturer (we will cover the cost of return). You only need to call your local DHL after we give you the shipment number, to organise courier pickup.
The product will be diagnosed by a technician. The goods will be repaired or replaced by a new piece. Claims are settled in the shortest time possible.
Note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you.
After the product is repaired or replaced, we will organize the shipment from the manufacturer to you. Outside of EU returns – import customs duties are paid by the customer.
We understand that sometimes circumstances change and you might need to return an item so as long as your product is returned in its original condition and packaging with proof of purchase, we will happily exchange or refund it for you. Goods can be returned within 14 days, since the day item was received (does not apply for B2B customers). To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
How to return the product?
G-Performance EU s.r.o.
929 01 Dunajska Streda
Customers are responsible for shipping costs of returned items. With returns, the sender carries the risk, in particular, the transport risk, until the goods have been received by G-Performance EU s.r.o.
Outside of EU returns – customs duties are paid by the customer.
After we receive and inspect returned products, we will refund the payment made by the customer (excluding delivery costs for outside of EU shipments). Please be aware that products with damages or with traces of usage will not be refunded.