Terms and Conditions

1. General Terms and Conditions

These general terms and conditions apply to all agreements concluded between G-Performance EU s.r.o. and its customers (hereinafter “the Customer”), and, in a general manner, to all their business relations. If required, they are completed by special terms and conditions.

Our general and special terms and conditions can only be amended by explicit, written agreement between the parties. They are deemed as accepted by the Customer by the simple fact of placing an order, even if they are in contradiction with the Customer’s own general or special terms and conditions. The Customer’s general or special terms and conditions will only be binding for us providing they have been explicitly accepted in writing. The circumstance whereby we would have accepted the contract without protesting against the stipulations referring to the general or special terms and conditions or any other provisions of the Customer, may in no case be invoked.

G-Performance EU s.r.o. is at all times entitled to change or supplement these General Terms and Conditions including all possible enclosures with an adequate term of notice. Orders made previous to possible changes will then be processed according to the old General Terms and Conditions.

2. Offer

Products depicted in the shop is not considered as a legaly binding offer, but as a non-binding online catalogue. Small deviations and changes to product pictures or product descriptions are possible.

3. Prices

All prices contain the legal VAT of a current sum of 20% for orders shipped to Slovakia.
For orders shipped to other EU countries, following VAT rates apply:

Austria 20%

Belgium 21%

Bulgaria 20%

Cyprus 19%

Czech republic 21%

Germany 19%

Denmark 25%

Estonia 20%

Spain 21%

Finland 24%

France 20%

Greece 24%

Croatia 25%

Hungary 27%

Ireland 23%

Italy 22%

Latvia 21%

Luxembourg 17%

Lithuania 21%

Malta 18%

Netherlands 21%

Poland 23%

Portugal 23%

Romania 19%

Sweden 25%

Slovenia 22%

For orders outside the EU, VAT is 0%. The prices are, if not agreed upon otherwise, ex-warehouse.

4. Conclusion of a Contract

By placing an order, you submit a binding offer to purchase the relevant product from G-Performance EU s.r.o.. If you make an order at G-Performance EU s.r.o., we will send you an e-mail which confirms the receipt of your order and which lists the details. This order confirmation is not an acceptance of your offer, it merely informs you that we have received your order. A purchase contract only materializes with the shipment of the dispatch confirmation or the delivery of the products.

By placing your order, you are also confirming that you are at least 18 years old.

5. Shipment, Delivery and Payment

G-Performance EU s.r.o. offer a delivery in EU only, to the delivery address given by the customer. The delivery and payment conditions will be pointed out in more detail in the product description. There is no minimum order amount. We reserve the right to make a partial delivery in so far as this appears to be advantageous for speedy handling and in so far as this is reasonable for you. You will have no additional shipping costs. Special forms of shipment which are requested by our customers will be billed with the customary additional fees.

Bigger orders are often delivered in several parcels which can or not be delivered at the same time.

Payment is due immediately after the binding order. As far as not otherwise agreed upon, payments must be made over PayPal, Stripe or direct bank transfer.

6. Delivery Times

Goods which are in the warehouse (we are not liable for transportation problems) will be shipped within 1 up to 5 working days after receipt of payment. If the goods are not available when the order is made, we will strive for delivery as soon as possible. In case the failure to comply with a delivery or service deadline can be traced back to an act of god, industrial conflict, problems on a side of our suppliers, unforeseen complication or other condition for which we are not at fault, the deadline will be extended accordingly. If the delivery is not possible due to the inability of the manufacturer or our suppliers, both we and the customer can cancel the contract if the agreed upon delivery date exceeds more than 2 months. Claims for damages due to default or inability or failure to fulfill obligations, even those which arose by the withdrawal from the contract, are excluded.

Same rules will apply on custom and web-shop orders.

7. Revocation Rights & revocation form

Statutory right of withdrawal

If the customer is a consumer, he/she shall be entitled to withdraw from this Contract within thirty (30) days without giving any reason for doing so (does not apply for B2B customers).  To be eligible for a return, goods must be undamaged and accompanied by proof of purchase. In order to exercise the statutory right of withdrawal, the customer must notify us:
G-Performance EU s.r.o.
Daxnerova 1186/8
05001 Revuca, Slovakia

Of his/her decision to withdraw from this Contract in a clear declaration (by sending an email).

Consequences of withdrawal

If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs for EU customers,  without delay, but no later than thirty (30) days after the day on which the products are returned, inspected and proven to be in mint condition. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed.

Adress for returns:
G-Performance EU s.r.o.
Cukarabon 77
92901 Dunajska Streda

The customer has to pay the shipping cost for returns. Outside of EU returns – customs duties are paid by the customer.

Detailed instructions for returns process including the returns form can be found here.

8. Passing of the Risk

With shipment of the goods, the risk is held by G-Performance EU s.r.o. until delivery is complete. With returns, the sender carries the risk, in particular, the transport risk, until the goods have been received by G-Performance EU s.r.o. as well as the transport costs.

9. Guarantee

G-Performance EU s.r.o. guarantee that the purchased goods were free of material and manufacturing flaws at the time of the transfer of the goods and that they have the guaranteed quality set down in the contract. Aluminium profiles are of industrial quality, so minor scratches and bruise marks can exist.

Upon receipt, the customer must inspect the goods immediately for flaws, condition and quality. In the case of apparent flaws, these must be reported to us in writing within 10 days after their discovery, the same is valid for latent defects. Otherwise, the guarantee for these defects does not apply.

The guarantee is for 24 months after shipment. The Warranty is 1 year for products purchased by B2B customers.

Note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you. 

Outside of EU returns – import customs duties for outbound shipments are paid by the customer.

10.Order return

If a customer wants to return the delivered goods, he can do it in thirty (30) days since the day of delivery. Transport arrangements for return shipment are made by the customer and we will reimburse any payments we have received from the customer, (excluding delivery costs for outside of EU shipments), once they’re returned, inspected and proven to be in mint condition. Please be aware that products with damages or with traces of usage will not be refunded.

11. Reservation of Title

G-Performance EU s.r.o. reserves the title to delivered goods and services until the complete payment of all demands which have resulted or will result on part of the buyer from the business relationship, no matter what kind and on which legal grounds.

12. Storage of Data

All the Personal information will be treated confidentially. The person making the order explicitly agrees with this raising, processing and use of personal information.

We do not give your personal data including your house address and e-mail address to third parties without your explicit consent which can be revoked at any time.

The exception to this is our service partners which need the data for handling the order (e.g. the shipping company which has been assigned to the shipment and the credit institution which the handling of payment has been assigned to). In these cases, the scope of the transmitted data is limited to the necessary minimum.

13. Place of Execution and Legal Venue

The place of execution and legal venue for both parties is the location of G-Performance EU s.r.o. (with commercial customers), with private customers the place of execution and the legal venue is the location of the customer (if customer resides on the territory of Slovakia). In so far as the person making the order resides outside of Slovakia, the exclusive legal venue is the location of G-Performance EU s.r.o.. Slovak civil codex exclusively always applies.

14. Severability Clause

If one of these regulations should be ineffective or challengeable, the effectiveness of the other regulations remains unaffected. In place of the ineffective clause, a legally admissible regulation will take its place which efficiently is closest to it.

15. Disclaim

The use of this website is at the user’s own peril and risk. We neither accept liability for constant availability nor for the published contributions, offers and services with regard to accuracy, completeness and functionality. The guarantee is in accordance with the statutory provisions. Any liability for damage arising directly or indirectly from the use of this website is excluded. This website and the services associated with it are operated with the greatest possible care, reliability and availability. However, for technical reasons, it is not possible for these services to be constantly accessible, for the desired connections to always be successfully established or for the stored data to be retained in all circumstances. Therefore, constant availability cannot be guaranteed. IP connectivity to other network operators occurs to the extent possible. Any liability for problems attributable to the networks of third parties is excluded. The use of other networks is subject to the conditions of use of the relevant operators.

In the event of force majeure, strikes, and restrictions to the services of other network operators or in the event of repair and maintenance work, network operators or in the event of repair and maintenance work, restrictions or disruptions may occur, whereas G-Performance EU s.r.o. accepts no liability for such failures.