Use our support mail adress to inform us about your issue: email@example.com
If the issue is more serious and we are not able to help you by mail, we will organise the shipment to the manufacturer.
Pack all the package contents safely into the original packaging (if not available, use a safe alternative packaging).
We will prepare the shipment to the manufacturer (pay all the costs involved as well). You only need to call your local DHL after we give you the shipment number, to organise courier pickup.
The product will be diagnosed by a technician. The goods will be repaired or replaced by a new piece. Claims are settled in the shortest time possible — within 30 days at the latest.
After the product issues are fixed, we will organise the shipment from the manufacturer to you.
If you notice damage to your goods within 24 hours of receipt, please take photographs of the defects send them including a description of the damage to firstname.lastname@example.org
We understand that sometimes circumstances change and you might need to return an item so as long as your product is returned in its original condition and packaging with proof of purchase, we will happily exchange or refund it for you.
Goods can be returned within 14 days of purchase. Simply ask for a returns number, fill out our online form and send it to email@example.com