Use our support mail address to inform us about your issue: firstname.lastname@example.org
If the issue is more serious and we are not able to help you by mail, we will organize the shipment to the manufacturer.
Pack all the package contents safely into the original packaging (if not available, use a safe alternative packaging).
We will prepare the shipment to the manufacturer (we will cover the cost of return). You only need to call your local DHL after we give you the shipment number, to organise courier pickup.
The product will be diagnosed by a technician. The goods will be repaired or replaced by a new piece. Claims are settled in the shortest time possible.
Note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you.
After the product is repaired or replaced, we will organize the shipment from the manufacturer to you. Outside of EU returns – import customs duties are paid by the customer.
If you notice damage to your goods within 24 hours of receipt, please take photographs of the defects send them including a description of the damage to email@example.com
We understand that sometimes circumstances change and you might need to return an item so as long as your product is returned in its original condition and packaging with proof of purchase, we will happily exchange or refund it for you. Goods can be returned within 14 days, since the day item was received (does not apply for B2B customers). To be eligible for a return, goods must be undamaged and accompanied by proof of purchase.
How to return the product?
Simply ask for a returns number and returns invoice (firstname.lastname@example.org), fill out our online form and send it with the returned product to:
G-Performance EU s.r.o.
929 01 Dunajska Streda
Customers are responsible for shipping costs of returned items. With returns, the sender carries the risk, in particular, the transport risk, until the goods have been received by G-Performance EU s.r.o.
Outside of EU returns – customs duties are to be paid by the customer (otherwise the package wont be accepted).
After we receive and inspect returned products, we will refund the payment made by the customer (excluding delivery costs for outside of EU shipments). Please be aware that products with damages or with traces of usage will not be refunded.